FAQs & Troubleshooting
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283 Results
- 1Pre-Required Procedures (Linux)
- 2How do I know which side up my photo paper should be in the tray?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I use voice mail on the same line as my Brother machine?
- 6How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8Which E-mail packages are compatible with ControlCenter3?
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 11How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 12I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14What driver package format is supported by my Linux distribution?
- 15The downloaded driver's name is different from my machine's name. (Linux)
- 16When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 17Uninstall the scanner driver. (Linux)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Can I print from or scan to Android™ Smartphone?
- 20Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22One or more of my colors are not printing (blank). What can I do?
- 23How do I load paper in paper tray#2?
- 24I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 25When I print images, the quality is not good (Linux)
- 26I cannot scan when using SELinux (Security-Enhanced Linux)
- 27Delete a network scanner entry. (Linux)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33I am sharing my Brother machine. I can print but cannot scan.
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 39Can I print using only the black ink cartridge when the Color cartridges have run out?
- 40I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 41When printing from my Apple Mac OS X, the print is coming out mirrored.
- 42The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 43I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 44Scan a document from a Windows XP application
- 45When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 46Why doesn't the machine answer when receiving a call?
- 47Can I confirm that the FAX was sent correctly?
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.