FAQs & Troubleshooting
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- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2Can I use voice mail on the same line as my Brother machine?
- 3How do I load paper in paper tray#2?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14Can I confirm that the FAX was sent correctly?
- 15When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 16Why can't I print when an ink cartridge is empty?
- 17Pre-Required Procedures (Linux)
- 18How do I know which side up my photo paper should be in the tray?
- 19The printer status is Offline or Paused.
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 22I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 23How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 24I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27How to identify your Operating System (OS).
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29Can I print from or scan to Android™ Smartphone?
- 30How many times will my Brother machine automatically redial a busy number?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34How do I load 10 x 15 Glossy paper into my machine?
- 35When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 36I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39When I print, the pages are smudged with ink. What should I do?
- 40Why are the faxes I send always received with a black vertical line down the page?
- 41The LCD displays an error code (number). What does it mean?
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 45All print jobs are aborted and nothing is printed. (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47I cannot print from my computer via USB.
- 48I cannot print from my computer via network. (For Macintosh)
- 49When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 50How do I start ControlCenter3?