FAQs & Troubleshooting
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281 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 3I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4One or more of my colors are not printing (blank). What can I do?
- 5I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7How do I know which receive mode to select?
- 8Discover the MAC address of the Brother network card
- 9I am having issues with the paper feed. What can I do?
- 10What is the BRAdmin Professional software used for?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The printer status is Offline or Paused.
- 13Scan and save a document in PDF format (Scan to File)
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15I cannot use the "Modules Update" button on Web BRAdmin.
- 16I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17When I print, the pages are smudged with ink. What should I do?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19The downloaded driver's name is different from my machine's name. (Linux)
- 20The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 21I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 22When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 23When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 24Configure scan settings without administrator privileges (Linux)
- 25I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 26A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 27Why doesn't my Brother machine have a dial tone?
- 28I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 29When I print images, the quality is not good (Linux)
- 30Delete a network scanner entry. (Linux)
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32Check the firmware version.
- 33How to identify your Operating System (OS).
- 34I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Check the IP addresses of your PC and the Brother machine
- 36I can receive a fax, but cannot receive a telephone call.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 41When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 42When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 43How do I program the date and time?
- 44Why are my sent faxes always received with a black vertical line down the page?
- 45Clear the message "Awaiting Redial"
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50The driver installation finished successfully but I cannot print. (Linux)