FAQs & Troubleshooting
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281 Results
- 1I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Scan and save a document in PDF format (Scan to File)
- 6Does NC-2200w work with Windows Vista?
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 12What kind of Media Adapter can I use?
- 13Can I still receive faxes or calls when the machine is switched off?
- 14Cannot print after a Windows 10 update (June 2020)
- 15Change the printer driver settings (Windows/macOS)
- 16The printer status is Offline or Paused.
- 17How do I clear Machine Error 46?
- 18I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 19One or more of my colors are not printing (blank). What can I do?
- 20When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 21Where is the USB port on the machine? I can't find it on the back of the unit.
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 24I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30When I scan a document using ControlCenter, the scanned file size is too big.
- 31Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 32Can I print using only the black ink cartridge when the Color cartridges have run out?
- 33Which E-mail packages are compatible with ControlCenter3?
- 34Why is it necessary for my machine to go through regular cleaning cycles?
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38How do I factory reset the print server?
- 39What is the BRAdmin Professional software used for?
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42Uninstall the scanner driver. (Linux)
- 43I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 44Pre-Required Procedures (Linux)
- 45How do I adjust the number of times my Brother machine rings before it answers?
- 46I cannot print from my computer via network. (For Windows)
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Why doesn't my Brother machine have a dial tone?
- 49Verify if the Brother machine has a dial tone
- 50Configure or change the settings of the ControlCenter 2 or 3 scanning options