FAQs & Troubleshooting
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323 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 5Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 6Load paper in the paper tray
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10When I print, the pages are smudged with ink. What should I do?
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16Stop my Brother machine from automatically redialing a number.
- 17Delete numbers stored in my Brother machine's Caller ID History.
- 18Can I print from or scan to Android™ Smartphone?
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 21Where can I get FaceFilter Studio and what can I do with this application?
- 22I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 23Forward a fax to another fax machine when my machine has a mechanical problem.
- 24Where is the USB port on the machine?
- 25The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 26Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 27I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 33When I make a copy the image or text is cut off.
- 34When I print photos, the color quality is not good.
- 35One or more of my colors are not printing (blank). What can I do?
- 36How do I know which Receive Mode to select?
- 37How do I store received faxes in my Brother machine's memory?
- 38Replace Ink
- 39When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 40I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 43When I print images, the quality is not good (Linux)
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46I cannot send a fax using PC-FAX (Windows 10)
- 47I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49Configure scan settings without administrator privileges (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)