FAQs & Troubleshooting
![]() |
Popular |
282 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The printer status is Offline or Paused.
- 3When I print, the pages are smudged with ink. What should I do?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Where is the USB port on the machine?
- 6The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I load 10 x 15 Glossy paper into my machine?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 11One or more of my colors are not printing (blank). What can I do?
- 12Can I confirm that the FAX was sent correctly?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 17How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 18When I print images, the quality is not good (Linux)
- 19When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 20How to identify your Operating System (OS).
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22How many times will my Brother machine automatically redial a busy number?
- 23I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 24I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 25Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Paper size settings are unavailable when I print from OpenOffice (Linux)
- 33When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 34Pre-Required Procedures (Linux)
- 35I can print but cannot scan via network. (For Windows)
- 36Check the IP addresses of your PC and the Brother machine
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 39When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 40Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 41Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 42How do I know the current network configuration?
- 43Large characters are printed incorrectly. (Linux)
- 44When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 45Important points for specifying the scan area (Linux)
- 46How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 47I want to print using CUPS while keeping SELinux enabled. (Linux)
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Open the Control Panel (For Windows)
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.