FAQs & Troubleshooting
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262 Results
- 1The printer status is Offline or Paused.
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 4I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Pre-Required Procedures (Linux)
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 11I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17Command List of brscan. (Linux)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19What is the Network Shared printing?
- 20Discover the MAC address of the Brother network card
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 24I cannot use the "Modules Update" button on Web BRAdmin.
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 29I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 30One or more of my colors are not printing (blank). What can I do?
- 31The message "No Device" appears when starting the "Status Monitor". What can I do?
- 32How do I clear the message "MFC is Busy" or "Connect Failure"?
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 37I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 40Configure scan settings without administrator privileges (Linux)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42Delete print jobs from the print queue.
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46The edge of glossy paper is smudged.
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Functions supported in the Windows 7 built-in drivers
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?