FAQs & Troubleshooting
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272 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5ControlCenter3 displays a blank screen at startup (Windows)
- 6When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 7Where is the USB port on the machine? I can't find it on the back of the unit.
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 10How do I factory reset the print server?
- 11I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 12Pre-Required Procedures (Linux)
- 13Open the Control Panel (For Windows)
- 14The printer status is Offline or Paused.
- 15I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17One or more of my colors are not printing (blank). What can I do?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19When I print, the pages are smudged with ink. What should I do?
- 20How do I program the date and time?
- 21The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 23I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 24The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 25Print command (cupswrapper) (Linux)
- 26I want to print using CUPS while keeping SELinux enabled. (Linux)
- 27Delete print jobs from the print queue.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30How to identify your Operating System (OS).
- 31What is the Network Shared printing?
- 32Change the printer driver settings (Windows/macOS)
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 36PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 37The message "No Device" appears when starting the "Status Monitor". What can I do?
- 38Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 39I am having issues with the paper feed. What can I do?
- 40What is Distinctive Ring and how do I program it?
- 41I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 42I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 46I'm using Macintosh®. What are the settings in the Scanner window used for?
- 47Scan using XSane or GIMP (Linux)
- 48When I print images, the quality is not good (Linux)
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50Print command (LPR) (Linux)