FAQs & Troubleshooting
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338 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I use voice mail on the same line as my Brother machine?
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8What driver package format is supported by my Linux distribution?
- 9Pre-Required Procedures (Linux)
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11How do I load envelopes into my machine?
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13What is Brother iPrint&Scan?
- 14Change the printer driver settings (Windows/macOS)
- 15I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Stop my Brother machine from automatically redialing a number.
- 18Delete numbers stored in my Brother machine's Caller ID History.
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Cannot print after a Windows 10 update (June 2020)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 28Can third party ink be used to refill the ink cartridges?
- 29Can I transfer faxes to the PC when my machine has a mechanical problem?
- 30Paper Jam
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32I'm using Macintosh. What is the PreScan option used for?
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Protect your Brother machine against unauthorised access over the network
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40How to identify your Operating System (OS).
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42Forward a fax to another fax machine when my machine has a mechanical problem.
- 43What is Distinctive Ring and how do I program it?
- 44The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 45Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48How do I know which side up my photo paper should be in the tray?
- 49The printer status is Offline or Paused.
- 50I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?