FAQs & Troubleshooting
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272 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I know which side up my photo paper should be in the tray?
- 4I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 5Pre-Required Procedures (Linux)
- 6The printer status is Offline or Paused.
- 7The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 8When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 9What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12Can I use voice mail on the same line as my Brother machine?
- 13Protect your Brother machine against unauthorised access over the network
- 14Delete print jobs from the print queue.
- 15Change the printer driver settings (Windows/macOS)
- 16Is my Brother machine compatible with Windows Vista?
- 17Why doesn't the machine answer when receiving a call?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19I cannot scan via USB. (Mac OS X)
- 20What driver package format is supported by my Linux distribution?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22I cannot make borderless prints.
- 23Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 24Locate files scanned with ControlCenter3 (For Windows)
- 25The edge of glossy paper is smudged.
- 26Scan and save a document in PDF format (Scan to File)
- 27When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 30I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 31I installed scan-key-tool, but it does not work. (Linux)
- 32Open the Status Monitor
- 33Verify if the Brother machine has a dial tone
- 34I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 35When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 36Set the date and time
- 37I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 38Configure and use the Scan Key Tool (Linux)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42Windows 10 Support Information
- 43How to identify your Operating System (OS).
- 44When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 47Can I print using only the black ink cartridge when the Color cartridges have run out?
- 48I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 49Where can I get FaceFilter Studio and what can I do with this application?
- 50I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?