FAQs & Troubleshooting
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272 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Which E-mail packages are compatible with ControlCenter3?
- 3Can third party ink be used to refill the ink cartridges?
- 4Where is the USB port on the machine?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6Can I use AirPrint with my Brother machine?
- 7Why doesn't my Brother machine have a dial tone?
- 8Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 9"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 10Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Configure the Scan to Email Feature (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16Important points for specifying the scan area (Linux)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I cannot print from my computer via USB.
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23Scan a document from the Windows Vista Photo Gallery
- 24How do I print envelopes?
- 25Cannot print after a Windows 10 update (June 2020)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Delete print jobs from the print queue.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 36How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 37Can I print a report that will show all of my Speed Dial and Group numbers?
- 38Can I set my Brother machine to forward the faxes I receive to another location?
- 39Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 40I cannot remove red-eye.
- 41Is my Brother machine compatible with Windows Vista?
- 42I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 43I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 44Scan a document in Mac OS X 10.6.
- 45Scan an image and insert it in a Windows XP application
- 46How do I clear the message "PAPER JAM" from the display?
- 47I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 48Is there any way to reduce Ink consumption when printing from my computer?
- 49What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 50What is the BRAdmin Professional software used for?