FAQs & Troubleshooting
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172 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7Delete print jobs from the print queue.
- 8Functions supported in the Windows 7 built-in drivers
- 9When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11Scan using XSane or GIMP (Linux)
- 12Pre-Required Procedures (Linux)
- 13The printer status is Offline or Paused.
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16Configure and use the Scan Key Tool (Linux)
- 17Cannot print after a Windows 10 update (June 2020)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23I cannot scan when using SELinux (Security-Enhanced Linux)
- 24Command List of brscan. (Linux)
- 25How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 26I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 27Open the Control Panel (For Windows)
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29What is the Network Shared printing?
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 33Uninstall the drivers. (Mac OS X 10.5)
- 34I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 36I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 47Important points for specifying the scan area (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50Uninstall printer drivers (Linux)