FAQs & Troubleshooting
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187 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I'm using Macintosh®. What are the settings in the Scanner window used for?
- 3Cannot print after a Windows 10 update (June 2020)
- 4The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The printer status is Offline or Paused.
- 7The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 8When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 9When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 10When trying to print from Mac OS® X the print queue is stopped.
- 11I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 12All print jobs are aborted and nothing is printed. (Linux)
- 13I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15Large characters are printed incorrectly. (Linux)
- 16Print command (LPR) (Linux)
- 17Delete print jobs from the print queue.
- 18Change the printer driver settings (Windows/macOS)
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Why doesn't the machine answer when receiving a call?
- 21Paper size settings are unavailable when I print from OpenOffice (Linux)
- 22How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 23I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 24How do I store received faxes into my Brother machine's memory?
- 25The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27When I print images, the quality is not good (Linux)
- 28The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30I am unable to print from a client PC to a printer on a print server. (Linux)
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32Pre-Required Procedures (Linux)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 36I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37Can I print using only the black ink cartridge when the Color cartridges have run out?
- 38I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 39The keys on the control panel do not respond.
- 40"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 41I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 42How can I re-install the drivers?
- 43"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 44I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 45I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 46I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50I cannot scan when using SELinux (Security-Enhanced Linux)