FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Pre-Required Procedures (Linux)
- 6Delete print jobs from the print queue.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The printer status is Offline or Paused.
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 11Cannot print after a Windows 10 update (June 2020)
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14How to identify your Operating System (OS).
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 17When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 18When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 19When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 20I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22What driver package format is supported by my Linux distribution?
- 23I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 24I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 25I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 26Open the Control Panel (For Windows)
- 27Can I print from or scan to Android™ Smartphone?
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 29Verify if the Brother machine has a dial tone
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31What is the "Station ID" and how do I set it?
- 32How can I configure Windows® XP to send faxes?
- 33When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 34Configure and use PC-FAX (CUPS) (Linux)
- 35I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 36My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40Large characters are printed incorrectly. (Linux)
- 41Print command (LPR) (Linux)
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43Configure scan settings without administrator privileges (Linux)
- 44Send a fax using PC-FAX with LPD/LPRng (Linux)
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46Do I need a telephone line to send and receive faxes with my Brother machine?
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 48Change the printer driver settings (Windows/macOS)
- 49Functions supported in the Windows 7 built-in drivers
- 50Why doesn't my Brother machine have a dial tone?