FAQs & Troubleshooting
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307 Results
- 1Can I confirm that the FAX was sent correctly?
- 2Replace Ink
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Can I print from or scan to Android™ Smartphone?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Paper Jam
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 9Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 10What is Brother iPrint&Scan?
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13How many times will my Brother machine automatically redial a busy number?
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15Is my Brother machine compatible with Windows Vista?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17Command List of brscan. (Linux)
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19How do I know which side up my photo paper should be in the tray?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21The printer status is Offline or Paused.
- 22Scan and save a document in PDF format (Scan to File)
- 23The ink cartridges run out very quickly. Is there any reason for that?
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26When I print, the pages are smudged with ink. What should I do?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28How do I factory reset the network settings?
- 29I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Cannot print after a Windows 10 update (June 2020)
- 32When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 33Uninstall Scan-key-tool. (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Protect your Brother machine against unauthorised access over the network
- 37Delete print jobs from the print queue.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45I cannot make borderless prints.
- 46How to identify your Operating System (OS).
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48Stop my Brother machine from automatically redialing a number.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Delete numbers stored in my Brother machine's Caller ID History.