FAQs & Troubleshooting
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303 Results
- 1Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 6Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 7I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Scan from the Brother iPrint&Scan application using Windows Phone.
- 11Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 16Change the printer driver settings (Windows/macOS)
- 17Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 20Open the "Scanners and Cameras" and Properties.
- 21I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 22I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Delete print jobs from the print queue.
- 25The printer status is Offline or Paused.
- 26Can I use voice mail on the same line as my Brother machine?
- 27I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 28When I print, the pages are smudged with ink. What should I do?
- 29Paper Jam
- 30I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 31How do I load envelopes into my machine?
- 32I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 33Windows 7 Support Information
- 34I cannot use the "Modules Update" button on Web BRAdmin.
- 35Scan a document from a Windows Vista application
- 36Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Open the Control Panel (For Windows)
- 39I am unable to change my Brother machine's Receive Mode.
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41When I print photos, the color quality is not good.
- 42When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 43Can third party ink be used to refill the ink cartridges?
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45The LCD displays an error code (number). What does it mean?
- 46I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 47What is the BRAdmin Professional software used for?
- 48Uninstall the Brother Software and Drivers (Windows)
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50Load paper in the paper tray