FAQs & Troubleshooting
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- 1How do I load envelopes into my machine?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Forward a fax to another fax machine when my machine has a mechanical problem.
- 5Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 6I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10One or more of my colors are not printing (blank). What can I do?
- 11Configure a cover page for PC-FAX.
- 12I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16Can I print from or scan to Android™ Smartphone?
- 17Scan and save a document in PDF format (Scan to File)
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19When I print, the pages are smudged with ink. What should I do?
- 20Paper Jam
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 23I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Send a fax using PC-FAX with LPD/LPRng (Linux)
- 27Open the Status Monitor
- 28Open the Control Panel (For Windows)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 31The edge of glossy paper is smudged.
- 32Change the printer driver settings (Windows/macOS)
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 38Can third party ink be used to refill the ink cartridges?
- 39Where is the USB port on the machine?
- 40Why doesn't the machine answer when receiving a call?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 45Pre-Required Procedures (Linux)
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47Install BookScan & Whiteboard Suite onto Windows 10.
- 48How does my telephone company's Caller ID feature work with my Brother machine?
- 49Create or view a XML Paper Specification document
- 50Can I use voice mail on the same line as my Brother machine?