FAQs & Troubleshooting
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234 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I use voice mail on the same line as my Brother machine?
- 4I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 5How do I load paper?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Pre-Required Procedures (Linux)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I print, the pages are smudged with ink. What should I do?
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 12I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14How do I know which side up my photo paper should be in the tray?
- 15How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 16Create or view a XML Paper Specification document
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 19One or more of my colors are not printing (blank). What can I do?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21Configure and use PC-FAX (CUPS) (Linux)
- 22Windows 10 Support Information
- 23Send a fax
- 24The ink cartridges run out very quickly. Is there any reason for that?
- 25I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 26Print command (LPR) (Linux)
- 27Open the Status Monitor
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 30The edge of glossy paper is smudged.
- 31When I scan a document using ControlCenter, the scanned file size is too big.
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Scan a document from the Windows Vista Photo Gallery
- 37Is my Brother machine compatible with Windows Vista?
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39Scan a document in Mac OS X 10.7.
- 40"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 41I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43What is Distinctive Ring and how do I program it?
- 44Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 45I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 46I'm using Windows and the print speed is too slow. What can I do?
- 47Why can't I print when an ink cartridge is empty?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Scan using XSane or GIMP (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)