FAQs & Troubleshooting
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231 Results
- 1Locate files scanned with ControlCenter2 (For Macintosh)
- 2How do I load paper?
- 3What driver package format is supported by my Linux distribution?
- 4The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5Scan and save a document in PDF format (Scan to File)
- 6When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9The edge of glossy paper is smudged.
- 10Change the printer driver settings (Windows/macOS)
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 14Command List of brscan. (Linux)
- 15Where can I find my Brother machine's serial number?
- 16The LCD displays an error code (number). What does it mean?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19Send a PC-FAX
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21How do I clear Machine Error 46?
- 22When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 23When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 24When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 25How do I clear the message "INK EMPTY" from the display?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 28"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 31Send a fax using PC-FAX with LPD/LPRng (Linux)
- 32Windows 10 Support Information
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Open the Status Monitor
- 35Delete print jobs from the print queue.
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38Windows 7 Support Information
- 39How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 40Can I print a report that will show all of my Speed Dial and Group numbers?
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Can I print using only the black ink cartridge when the Color cartridges have run out?
- 43Where is the USB port on the machine?
- 44How do I clear the message "PAPER JAM" from the display?
- 45How do I re-install the drivers?
- 46When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 47Configure the Scan to Email Feature (Linux)
- 48Configure and use the Scan Key Tool (Linux)
- 49When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 50Open the "Scanners and Cameras" and Properties.