FAQs & Troubleshooting
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- 1Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 2Scan and save a document in PDF format (Scan to File)
- 3Paper Jam
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Delete numbers stored in my Brother machine's Caller ID History.
- 6When I print, the pages are smudged with ink. What should I do?
- 7How do I load envelopes into my machine?
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 12How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Can I print from or scan to Android™ Smartphone?
- 15The edge of glossy paper is smudged.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18How do I make copies using my Brother machine?
- 19One or more of my colors are not printing (blank). What can I do?
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 22I cannot install the driver when using the Driver Install Tool. (Linux)
- 23When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 24Uninstall printer drivers (Linux)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27Uninstall the drivers. (Mac OS X 10.5)
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29Scan using XSane or GIMP (Linux)
- 30When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 31Important points for specifying the scan area (Linux)
- 32I want to print using CUPS while keeping SELinux enabled. (Linux)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Can I use AirPrint with my Brother machine?
- 35How to identify your Operating System (OS).
- 36Stop my Brother machine from automatically redialing a number.
- 37Configure a cover page for PC-FAX.
- 38Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40Wrong Paper Size
- 41Print using only the black ink cartridge when the Color cartridges have run out.
- 42Where can I get FaceFilter Studio and what can I do with this application?
- 43When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 44Is my Brother machine compatible with Windows Vista?
- 45I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 46Forward a fax to another fax machine when my machine has a mechanical problem.
- 47Where is the USB port on the machine?
- 48Set the date and time
- 49Improve poor print quality.
- 50Can I confirm that the FAX was sent correctly?