FAQs & Troubleshooting
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251 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2How do I know which side up my photo paper should be in the tray?
- 3What driver package format is supported by my Linux distribution?
- 4Pre-Required Procedures (Linux)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Locate files scanned with ControlCenter2 (For Macintosh)
- 7Can third party ink be used to refill the ink cartridges?
- 8Replace Ink
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 11When printing documents the characters appear ghosted, blurry, or doubled.
- 12What is Distinctive Ring and how do I program it?
- 13Can I confirm that the FAX was sent correctly?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15To install the printer driver easily using a tool. (Linux)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Can I print from or scan to Android™ Smartphone?
- 18Send a PC-FAX
- 19Can I print directly onto DVDs or CDs?
- 20I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 21When I print photos, the color quality is not good.
- 22I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 23I'm using Windows XP. I cannot scan with the USB cable.
- 24How do I load envelopes into my machine?
- 25I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 30The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 31Command List of brscan. (Linux)
- 32Delete a network scanner entry. (Linux)
- 33I am unable to print from a client PC to a printer on a print server. (Linux)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Change the printer driver settings (Windows/macOS)
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 39My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41How do I make copies using my Brother machine?
- 42Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 43When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 47When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 48I am experiencing problems sending a fax.
- 49Why doesn't the machine answer when receiving a call?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.