FAQs & Troubleshooting
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245 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3What driver package format is supported by my Linux distribution?
- 4Scan and save a document in PDF format (Scan to File)
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6Change the printer driver settings (Windows/macOS)
- 7I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10I'm using Macintosh. What is the PreScan option used for?
- 11Can I print from or scan to Android™ Smartphone?
- 12The edge of glossy paper is smudged.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17Can I use voice mail on the same line as my Brother machine?
- 18One or more of my colors are not printing (blank). What can I do?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21How to identify your Operating System (OS).
- 22Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 23I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 24When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 25Can I confirm that the FAX was sent correctly?
- 26Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Pre-Required Procedures (Linux)
- 30When I print, the pages are smudged with ink. What should I do?
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 35Locate files scanned with ControlCenter3 (For Windows)
- 36How many times will my Brother machine automatically redial a busy number?
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38How do I clear Machine Error 46?
- 39How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 40When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 41I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 42Can third party ink be used to refill the ink cartridges?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46What is Distinctive Ring and how do I program it?
- 47I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 48Can I still receive faxes or calls when the machine is switched off?
- 49When I scan a document using ControlCenter, the scanned file size is too big.
- 50PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?