FAQs & Troubleshooting
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247 Results
- 1How do I load paper?
- 2I'm using Macintosh. What is the PreScan option used for?
- 3I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4Where is the USB port on the machine?
- 5What driver package format is supported by my Linux distribution?
- 6ControlCenter3 displays a blank screen at startup (Windows)
- 7How do I clear Machine Error 46?
- 8Scan and save a document in PDF format (Scan to File)
- 9How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 12When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 13Why doesn't the machine answer when receiving a call?
- 14Why can't I print when an ink cartridge is empty?
- 15I cannot install the driver when using the Driver Install Tool. (Linux)
- 16Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 17Delete print jobs from the print queue.
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19Windows 7 Support Information
- 20Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 21I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 22How do I clear the message "PAPER JAM" from the display?
- 23I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 24Can I confirm that the FAX was sent correctly?
- 25I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Uninstall printer drivers (Linux)
- 28Send a fax
- 29Can I print from or scan to Android™ Smartphone?
- 30How do I know which side up my photo paper should be in the tray?
- 31I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 34One or more of my colors are not printing (blank). What can I do?
- 35When I print, the pages are smudged with ink. What should I do?
- 36How do I replace the Ink Cartridge?
- 37I cannot receive a color fax. Why?
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Cannot print after a Windows 10 update (June 2020)
- 42I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 43I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 44I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 45Uninstall Scan-key-tool. (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Check the firmware version.
- 49How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.