FAQs & Troubleshooting
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274 Results
- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 3The printer status is Offline or Paused.
- 4How do I clear Machine Error 46?
- 5Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 9How to identify your Operating System (OS).
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 12Which E-mail packages are compatible with ControlCenter3?
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 16When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19Why can't I print when an ink cartridge is empty?
- 20I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23How do I make a copy on my Brother machine?
- 24Is my Brother machine compatible with third party print servers?
- 25Scan and save a document in PDF format (Scan to File)
- 26Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 27Does NC-2200w work with Windows Vista?
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 30One or more of my colors are not printing (blank). What can I do?
- 31I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33When I print, the pages are smudged with ink. What should I do?
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 36Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 37Configure the Scan to Email Feature (Linux)
- 38I am unable to print from a client PC to a printer on a print server. (Linux)
- 39ControlCenter3 displays a blank screen at startup (Windows)
- 40Windows 10 Support Information
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Check the firmware version.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45The edge of glossy paper is smudged.
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47Functions supported in the Windows 7 built-in drivers
- 48Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 49I can receive a fax, but cannot receive a telephone call.
- 50I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.