FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8One or more of my colors are not printing (blank). What can I do?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Can I use voice mail on the same line as my Brother machine?
- 13I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 14When I print, the pages are smudged with ink. What should I do?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22What driver package format is supported by my Linux distribution?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 24Does NC-2200w work with Windows Vista?
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 27I am having issues with the paper feed. What can I do?
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29The edge of glossy paper is smudged.
- 30How many times will my Brother machine automatically redial a busy number?
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Can I print using only the black ink cartridge when the Color cartridges have run out?
- 37Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 38Which E-mail packages are compatible with ControlCenter3?
- 39I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49The printer status is Offline or Paused.
- 50I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?