FAQs & Troubleshooting
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212 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2(Video) Load A5 short edge/A4/Letter paper
- 3Load paper in the paper tray
- 4Can I print from or scan to Android™ Smartphone?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6The printer status is Offline or Paused.
- 7Black lines down the page
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Cartridge Error
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Replace Drum
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17What is Brother iPrint&Scan?
- 18Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Toner Low
- 28What is Distinctive Ring and how do I program it?
- 29Confirm that a FAX I sent was received correctly.
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Jam Inside
- 32Jam Tray
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40What is the difference between the toner cartridge and the drum unit?
- 41Clean the Drum Unit.
- 42What driver package format is supported by my Linux distribution?
- 43(Video) Load A5 long edge paper
- 44(Video) Set up your Brother machine
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50How to identify your Operating System (OS).