FAQs & Troubleshooting
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114 Results
- 1Printing the printer configuration (Self-test)
- 2How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 3The label is skipped when printing.
- 4How to adjust the cut position (For Windows)
- 5I cannot install the Windows driver.
- 6How to add a new stock from the Seagull driver
- 7How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 8The printing position of small label is incorrect.
- 9The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 10How to load the Ribbon
- 11How to load the Media
- 12How to set the Direct Thermal or Thermal Transfer Print Methods
- 13The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 14I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 15How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 16How to reset the printer settings by directly operating the printer
- 17The time on the printer is incorrect.
- 18How to execute the printer configuration (Self-test) to debug
- 19Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 20Printing is not possible.
- 21Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 22Memory full error occurred.
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24The print quality is poor.
- 25How to identify your Operating System (OS) for Windows or Mac
- 26The label wraps around the platen roller when using the cutter.
- 27How to install the Windows driver via Bluetooth®
- 28The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 29How to clean the Print Head
- 30How to update the firmware
- 31Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 32How do I reset Wi-Fi® setting?
- 33How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 34How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 35(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 36I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 37How to get Bluetooth MAC Address with the CommTool (for Windows)
- 38Where can I find the printer's network settings, such as IP address?
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 42The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 43(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 44I cannot use some functions in BRAdmin Professional 4.
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 49(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)