FAQs & Troubleshooting
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185 Results
- 1How to replace the coin cell battery
- 2Which interface can I use?
- 3How to use the Paper Size Setup (for Windows)
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5What Android™ mobile application can I use?
- 6The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 7What iOS mobile application can I use?
- 8Using the Communication settings (for Windows)
- 9How do I reset network setting?
- 10Printing is not possible. (USB connection)
- 11What methods can I use to configure wireless settings?
- 12How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 13How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 14Installing the software
- 15Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 16Use Remote Update to download files to your printer from a USB flash drive
- 17Use Remote Update to download files to your printer from an FTP server
- 18(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 20Large characters are printed incorrectly. (Linux®)
- 21The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 22Where can I find my Brother printer's serial number?
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24(Video) When I print many continuous labels, part of the label data is printed twice.
- 25How do I transfer label templates with P-touch Transfer Express?
- 26I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 27How do I transfer label or slip templates?
- 28Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 29The Printer Setting Tool does not start.
- 30Adding a custom media size for continuous roll (Linux®)
- 31The barcode on a printed PDF file cannot be read.
- 32(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 33How do I connect the printer to my mobile device via Bluetooth®?
- 34"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 35How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 36How to identify your Operating System (OS) for Windows or Mac
- 37What is the Label List? (P-touch Editor 5.x for Windows)
- 38How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 41I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 42I cannot connect my printer to a Windows 11 computer via USB.
- 43How to set the Cutter
- 44How to set the Head Unit
- 45How to set the Platen Roller
- 46I cannot print from RedHat or CentOS. (Linux®)
- 47I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49What kinds of software or functions are available for this printer?
- 50Where can I find the printer's network settings, such as IP address?