FAQs & Troubleshooting
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185 Results
- 1How to replace the coin cell battery
- 2The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 3Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 4The Printer Setting Tool does not start.
- 5How to use the Paper Size Setup (for Windows)
- 6How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 7How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 8The power button does not light up.
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10Using the Communication settings (for Windows)
- 11The paper settings specified from the server computer are not reflected on the client computer.
- 12How to identify your Operating System (OS) for Windows or Mac
- 13Labels are jammed in the machine or are not ejected correctly after printing.
- 14How do I transfer label or slip templates?
- 15Which interface can I use?
- 16How to install Brother software on a computer not connected to the Internet
- 17Using the Printer Setting Tool (for Windows)
- 18How to identify the printer's firmware version
- 19(Video) When I print many continuous labels, part of the label data is printed twice.
- 20How do I clean my printer?
- 21I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 22I cannot connect my printer to a Windows 11 computer via USB.
- 23How to set the Cutter
- 24What Android™ mobile application can I use?
- 25What iOS mobile application can I use?
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27How do I connect the printer to my mobile device via Wi-Fi®?
- 28Where can I find the printer's network settings, such as IP address?
- 29How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 32How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 33Install BRAdmin Professional 3
- 34Installing the LPR driver and CUPS wrapper driver (Linux®)
- 35Installing a CA certificate
- 36When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 37(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38How to open the Devices and Printers window
- 39How do I connect the printer to my mobile device via Bluetooth®?
- 40How do I disable broadcasting the printer to AirPrint-compatible devices?
- 41Using the Device Settings (for Windows)
- 42The media cannot be fed to the beginning of a label.
- 43The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 44(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 46How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 47How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49When I print a long label or many labels continuously, printing suddenly stops.
- 50I cannot install the printer driver because the installation stops after connecting the printer to my computer.