FAQs & Troubleshooting
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172 Results
- 1The Printer Setting Tool does not start.
- 2The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 3Use Remote Update to download files to your printer from a USB flash drive
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5Use Remote Update to download files to your printer from an FTP server
- 6What methods can I use to configure wireless settings?
- 7The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 8I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 9How do I clean my printer?
- 10When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 11I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 12How to use the Paper Size Setup (for Windows)
- 13How do I disable broadcasting the printer to AirPrint-compatible devices?
- 14Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 15How do I transfer label or slip templates?
- 16When I print a long label or many labels continuously, printing suddenly stops.
- 17How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 18I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 19How to replace the coin cell battery
- 20How do I reset network setting?
- 21My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 22A security warning appears when accessing Web Based Management via HTTPS.
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24How do I connect the printer to my mobile device via Bluetooth®?
- 25How do I install/change the RD roll?
- 26I cannot connect my printer to a Windows 11 computer via USB.
- 27How to set the Peeler
- 28Can I set a different media width when using an OpenOffice template? (Linux®)
- 29I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 30What Android™ mobile application can I use?
- 31What iOS mobile application can I use?
- 32Installing the software
- 33How do I connect the printer to my computer via Wi-Fi® using an access point?
- 34Where can I find the printer's network settings, such as IP address?
- 35Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 36How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 37Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 38Which interface can I use?
- 39Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 40The print result does not improve even if I adjust the print density.
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 42Installing a CA certificate
- 43The barcode on a printed PDF file cannot be read.
- 44Using the Device Settings (for Windows)
- 45Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 46How to identify the printer's firmware version
- 47How to share your printer in Windows 7 in a network-shared environment.
- 48How do I switch to and use the mass storage mode?
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 50The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)