FAQs & Troubleshooting
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98 Results
- 1How to add a new stock from the Seagull driver
- 2How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 3How do I clean / maintain my printer?
- 4How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 5I cannot install the Windows driver.
- 6How to install the Windows driver via Wi-Fi®/ wired network
- 7The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 8How to load the Media
- 9How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 10The printing position of small label is incorrect.
- 11How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 12How to set the Direct Thermal or Thermal Transfer Print Methods
- 13The label is skipped when printing.
- 14The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 15How to attach the External Roll Mount (Optional)
- 16How to load the Ribbon
- 17How to adjust the cut position (For Windows)
- 18How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 19How to adjust the printout position
- 20How to connect the printer to your computer (for Windows)
- 21Printing the printer configuration (Self-test)
- 22The label wraps around the platen roller when using the cutter.
- 23How to change the speed and density in BarTender
- 24How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 25How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 26How to configure your printer by web browser
- 27The left or right side of the label is not printed correctly.
- 28My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 29Using the CommTool (for Windows)
- 30The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 31The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 32How do I uninstall the printer driver?
- 33I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 34I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 35How to reset the printer by directly operating the printer
- 36The time on the printer is incorrect.
- 37How to skip the AUTO.BAS program only one time by directly operating the printer
- 38How to execute the printer configuration (Self-test) to debug
- 39How to update firmware to all printers on the same subnet at the same time
- 40Printed barcodes cannot be read.
- 41BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 42How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 43The printed label is wrinkled.
- 44How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 45How to identify your Operating System (OS) for Windows or Mac
- 46When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 47How to clean the Print Head
- 48How to change the printer code page
- 49Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 50How to clean the Platen Roller