FAQs & Troubleshooting
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242 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Where can I find my Brother printer's serial number?
- 3The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 4I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6Use Remote Update to download files to your printer from an FTP server
- 7When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 8(Video) 2-color Printing is not possible.
- 9How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 10Using the Printer Setting Tool (for Mac)
- 11Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 12My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 13Printing is not possible. (USB connection)
- 14I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 15Installing the software
- 16How to identify your Operating System (OS) for Windows or Mac
- 17I cannot connect my printer to a Windows 11 computer via USB.
- 18What Android™ mobile application can I use?
- 19P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 20What is the default User ID and Password for BRAdmin Light or Professional?
- 21I cannot connect my printer and print via Bluetooth® on macOS 12.
- 22I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 23I got an error while installing the printer driver. (Linux®)
- 24(Video) Small characters or thin lines are printed faintly.
- 25How do I connect the printer and my mobile device via Bluetooth®?
- 26Using the Communication settings (for Windows)
- 27P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).
- 28Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 29How do I switch to and use the mass storage mode?
- 30How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 31How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 32Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 33How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 34I cannot connect my printer to the wireless network with WPS when using WPA3.
- 35I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 36Some of the print options in OpenOffice do not work. (Linux®)
- 37How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 38I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 39Wireless setup: Connect your printer to your computer.
- 40When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42What iOS mobile application can I use?
- 43How do I disable broadcasting the printer to AirPrint-compatible devices?
- 44What is the compatible barcode protocol? (iPrint&Label)
- 45How can I connect my printer wirelessly?
- 46How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 47Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 48Where can I download Brother iPrint&Label? (iPrint&Label)
- 49The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 50How do I transfer label templates with P-touch Transfer Express?