FAQs & Troubleshooting
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163 Results
- 1I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How to uninstall the printer driver and software
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 7Where can I find my Brother printer's serial number?
- 8Where can I download the latest P-touch Editor for Mac?
- 9How to identify your Operating System (OS) for Windows or Mac
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 13How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 14I cannot print.
- 15The print is horizontally compressed and not shaped correctly.
- 16How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.0 for Mac)
- 17I cannot install the printer driver.
- 18The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 19How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 20How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 21Small characters or thin lines are printed faintly.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 25Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 26How to open the Devices and Printers window
- 27How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 28What are the cleaning sheets for? When do I use them?
- 29Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 30When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 31When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 32I got an error while installing the printer driver. (Linux®)
- 33How to install Brother software on a computer not connected to the Internet
- 34How to delete the registry information and files related to the printer driver
- 35How do I rotate objects? (P-touch Editor Lite)
- 36How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 37How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 38The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 39How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 40How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 41How do I change the setting of "mm" and "inches"? (P-touch Editor Lite)
- 42P-touch Editor crashes when I open it on my Mac.
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44Can I set a different media width when using an OpenOffice template? (Linux®)
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 47How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 48The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 50The printing date/time is not printed. (P-touch Editor 5.x for Windows)