FAQs & Troubleshooting
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204 Results
- 1When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 2How do I connect the printer to my mobile device via Bluetooth®?
- 3How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 4How do I install/change the label roll?
- 5I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I cannot connect my printer to the wireless network with WPS when using WPA3.
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 9How do I transfer label or slip templates?
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 12Can I use the app with my iPad? (iPrint&Label)
- 13Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 14I cannot connect my printer and print via Bluetooth® on macOS 12.
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17How to install Brother software on a computer not connected to the Internet
- 18(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20Installing the software
- 21Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23(Video) When I print many continuous labels, part of the label data is printed twice.
- 24What is the Label List? (P-touch Editor 5.x for Windows)
- 25(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 26(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Installing a CA certificate
- 29How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30How to print a label using AirPrint (For Mac)
- 31"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 34What Android™ mobile application can I use?
- 35How can I print using Portrait? (iPrint&Label)
- 36I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 37I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 38Where can I download Brother iPrint&Label? (iPrint&Label)
- 39The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 40What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 41How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 42Printing is not possible. (P-touch Editor5.3 for Mac)
- 43I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 44How to open the Devices and Printers window
- 45How can I create a barcode label? (iPrint&Label)
- 46Using the Communication settings (for Windows)
- 47Using the Device Settings (for Windows)
- 48How do I connect the printer to my computer via Wi-Fi® using an access point?
- 49If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 50The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)