FAQs & Troubleshooting
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192 Results
- 1How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 2Using the Printer Setting Tool (for Mac)
- 3How do I install/change the label roll?
- 4How do I connect the printer to my mobile device via Bluetooth®?
- 5How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 6How do I transfer label or slip templates?
- 7Where can I find my Brother printer's serial number?
- 8How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 9What Android™ mobile application can I use?
- 10When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 11Printing is not possible. (USB connection)
- 12How to print a label using AirPrint (For Mac)
- 13I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 14What is the default User ID and Password for BRAdmin Light or Professional?
- 15Using the Communication settings (for Windows)
- 16How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 17Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 18I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 19What iOS mobile application can I use?
- 20Installing the software
- 21How do I transfer label templates with P-touch Transfer Express?
- 22How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 23How do I connect the printer to my computer via wired LAN (Ethernet)? (for Windows)
- 24I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 25When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 26When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.
- 27How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 28How to identify your Operating System (OS) for Windows or Mac
- 29When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 30How can I connect my printer wirelessly?
- 31I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 32What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 33How do I reset network setting?
- 34My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 35Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 36I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 37Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 38What is the maximum printable width?
- 39(Video) Small characters or thin lines are printed faintly.
- 40How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 41Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 42Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 45When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 46Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 47How do I switch to and use the mass storage mode?
- 48How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 49Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 50How can I reset the printer?