FAQs & Troubleshooting
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156 Results
- 1What is the maximum printable width?
- 2Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 3(Video) Small characters or thin lines are printed faintly.
- 4How do I install/change the label roll?
- 5How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 6The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux®)
- 7When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Using the Printer Setting Tool (for Mac)
- 10How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 11Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 12The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 13How do I uninstall the printer driver?
- 14How can I reset the printer?
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 17I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 18The barcode on a printed PDF file cannot be read.
- 19When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.
- 20How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21Using the Device Settings (for Windows)
- 22The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 23How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 24Where can I download the latest P-touch Editor for Mac?
- 25Installing the software
- 26How do I transfer label or slip templates?
- 27I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 28I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 29Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 30I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 31What is the compatible barcode protocol? (iPrint&Label)
- 32Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 33When I print many continuous labels, part of the label data is printed twice.
- 34How do I connect the printer to my computer using a USB cable?
- 35How do I clean my printer?
- 36The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 37Labels are jammed in the machine or are not ejected correctly after printing.
- 38The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40Poor print quality when printing on narrow labels. (iPrint&Label)
- 41Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 42What do the indicator lights mean?
- 43Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 44My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 45The power button does not light up.
- 46Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 47Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 48I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 49Print free-length labels with the set length (Linux®)
- 50Can I set a different media width when using an OpenOffice template? (Linux®)