FAQs & Troubleshooting
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170 Results
- 1Jam 2-sided
- 2The printer status is Offline or Paused.
- 3What is the recommended paper?
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Jam Inside
- 7What driver package format is supported by my Linux distribution?
- 8What is Brother iPrint&Scan?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Delete print jobs from the print queue.
- 11Adjust color settings by using the custom setting in the printer driver
- 12Cartridge Error
- 13The color of your printouts is not what you expected
- 14Drum End Soon
- 15Jam Rear
- 16Replace Fuser
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19Print a web page from iPrint&Scan when using an Android™ mobile device.
- 20Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21How to identify your Operating System (OS).
- 22Change the printer driver settings (Windows/macOS)
- 23Print both sides of paper or a booklet automatically
- 24Drum !
- 25Curled or wavy
- 26Envelope creases
- 27Wrinkle
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Replace Laser
- 32Poor fixing
- 33Jam Tray / Jam Tray 1 / Jam Tray 2
- 34White streaks or bands down the page
- 35Replace Drum
- 36Turn the Toner Save Mode on or off.
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Add your Brother machine with AirPrint (macOS)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Possible solutions for print quality issues
- 46Open the Control Panel (For Windows)
- 47Printing/ Scanning with a mobile device
- 48Can I print on transparencies e.g. for overhead projectors?
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?