FAQs & Troubleshooting
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170 Results
- 1Jam 2-sided
- 2Turn the Toner Save Mode on or off.
- 3What is Brother iPrint&Scan?
- 4How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 5The printer status is Offline or Paused.
- 6Jam MP Tray
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Adjust color settings by using the custom setting in the printer driver
- 10Load paper in the paper tray
- 11Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 12Calibrate or Calibration Failed or Calibration.
- 13I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 14Jam Tray / Jam Tray 1 / Jam Tray 2
- 15Add your Brother machine with AirPrint (macOS)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 21Delete print jobs from the print queue.
- 22Open the Control Panel (For Windows)
- 23I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26How to identify your Operating System (OS).
- 27Change the printer driver settings (Windows/macOS)
- 28Condensation
- 292-sided Disabled
- 30Jam Inside
- 31The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 32I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 33Replace Toner
- 34"Offline" appears on the Status Monitor.
- 35Clean the drum unit
- 36What driver package format is supported by my Linux distribution?
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39I cannot view the HTML format manual (web manual).
- 40My Brother machine could not be found over the network when I installed drivers on my PC.
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43What is the recommended paper?
- 44Print on envelopes, labels or thick paper from the MP Tray
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46Open the Status Monitor
- 47Printing/ Scanning with a mobile device
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49Replace WT Box
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)