FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4I cannot connect my machine to a Windows 11 computer via USB.
- 5Discover the MAC address of the Brother network card
- 6(Video) Paper is Jammed in the MP tray
- 7I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 8Install the Brother Mobile Connect application (for mobile device)
- 9Self-Diagnostic
- 10(Video) Paper is Jammed inside the Machine
- 11Lines across the page
- 12Large characters are printed incorrectly. (Linux)
- 13In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 14Where can I find my Brother machine's serial number?
- 15What is the default password for my Brother machine?
- 16Add your Brother machine with AirPrint (macOS)
- 17Check the remaining ink or toner level (Linux)
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Wrong Toner or Wrong Toner Cartridge
- 20After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 21Enable the Brother machine's network interface.
- 22Change the printer driver settings (Windows)
- 23Cannot Print ##
- 24No Toner
- 25Cannot Detect
- 26What is the default password for my BRAdmin or Web Based Management?
- 27Size Error DX or Size Error 2-sided
- 28Install the Mailbox.
- 29When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 30Install the optional lower tray
- 31The scanning speed is slow when scanning from my machine. (Windows)
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 34Can I send a print job to multiple machine email addresses using Email Print?
- 35Where can I download Brother iPrint&Scan application for Mac?
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37I get a TS error when trying to print on a wireless network.
- 38Set up your Brother machine on a wireless network (Windows/macOS)
- 39Open the Status Monitor (Windows)
- 40Open the Control Panel (For Windows)
- 41What is the difference between the toner cartridge and the drum unit?
- 42Important points you need to confirm before configuring your Brother machine for a wireless network.
- 43Supported models of Universal Printer Driver for PCL
- 44Ghosting images
- 45Black lines down the page
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 48A security warning appears when accessing Web Based Management via HTTPS.
- 49I cannot print full-page photos or images using Email Print.
- 50Use Universal Print (Windows)