FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I cannot find some option in the Printing preferences. (For Windows)
- 4(Video) Paper is Jammed inside the Machine
- 5How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 6The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8To install the printer driver easily using a tool. (Linux)
- 9I cannot print on a wireless (Wi-Fi) network (Mac)
- 10Protect your Brother machine against unauthorised access over the network
- 11Discover the MAC address of the Brother network card
- 12What is the default password for my BRAdmin or Web Based Management?
- 13My Brother machine has no power.
- 14When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 15(Video) Paper is Jammed in the Back of the Machine
- 16Set up your Brother machine on a wireless network (Windows/macOS)
- 17(Video) Set up your Brother machine
- 18Add your Brother machine with AirPrint (macOS)
- 19Can I send a print job to multiple machine email addresses using Email Print?
- 20The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 21Media Type Mismatch or Media Mismatch
- 22Delete print jobs from the print queue.
- 23Cannot Print ##
- 24Poor fixing
- 25Lines across the page
- 26Install the optional lower tray
- 27I cannot connect my machine to a Windows 11 computer via USB.
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 30"Offline" appears on the Status Monitor. (Windows)
- 31What is the difference between the toner cartridge and the drum unit?
- 32Where can I find my Brother machine's serial number?
- 33Black lines down the page
- 34What is the default password for my Brother machine?
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39A security warning appears when accessing Web Based Management via HTTPS.
- 40I cannot print full-page photos or images using Email Print.
- 41Use Universal Print (Windows)
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46Check the remaining ink or toner level (Linux)
- 47When I print images, the quality is not good (Linux)
- 48Where can I download Brother iPrint&Scan application for Mac?
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)