FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5The scanning speed is slow when scanning from my machine. (Windows)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I cannot print on a wireless (Wi-Fi) network (Windows)
- 9Self-Diagnostic
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Wrong Toner or Wrong Toner Cartridge
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13(Video) Paper is Jammed in the MP tray
- 14I cannot print on a wireless (Wi-Fi) network (Mac)
- 15Cannot Detect
- 16What is the default password for my BRAdmin or Web Based Management?
- 17Use Universal Print (Windows)
- 18What driver package format is supported by my Linux distribution?
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20The printer status is Offline or Paused.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24Install the Brother Mobile Connect application (for mobile device)
- 25Drum !
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What is the recommended paper?
- 28The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 29Media Type Mismatch or Media Mismatch
- 30Cannot Print ##
- 31No Toner
- 32Drum End Soon
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35Supported models of Universal Printer Driver for PCL
- 36What is the default password for my Brother machine?
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38When I print images, the quality is not good (Linux)
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 41Enable the Brother machine's network interface.
- 42Protect your Brother machine against unauthorised access over the network
- 43Toner Low or Prepare New Toner Cartridge
- 44Poor fixing
- 45Out of Memory
- 46When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 47A security warning appears when accessing Web Based Management via HTTPS.
- 48Update the Driver or Firmware for your Brother machine
- 49I get a TS error when trying to print on a wireless network.
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network