FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Set up your Brother machine
- 6I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 7The scanning speed is slow when scanning from my machine. (Windows)
- 8Add your Brother machine with AirPrint (macOS)
- 9Change the printer driver settings (Windows)
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11(Video) Paper is Jammed in the Paper Tray
- 12How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 13The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 14Cannot Print ##
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16(Video) Paper is Jammed in the MP tray
- 17How to identify your Operating System (OS).
- 18Toner Low or Prepare New Toner Cartridge
- 19My Brother machine has no power.
- 20(Video) Paper is Jammed inside the Machine
- 21I cannot print full-page photos or images using Email Print.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24I cannot print using my Brother machine on a wired network (Windows/macOS)
- 25Set up your Brother machine on a wireless network (Windows/macOS)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Enable the Brother machine's network interface.
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 31The printer status is Offline or Paused.
- 32Drum !
- 33Out of Memory
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35Open the Control Panel (For Windows)
- 36Uninstall the Brother Software and Drivers (Windows)
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 39Update the Driver or Firmware for your Brother machine
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41I cannot print on a wireless (Wi-Fi) network (Mac)
- 42Protect your Brother machine against unauthorised access over the network
- 43Delete print jobs from the print queue.
- 44Cannot Detect
- 45Toner specks
- 46Use Universal Print (Windows)
- 47What driver package format is supported by my Linux distribution?
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 50What is the default password for my Brother machine?