FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Add your Brother machine with AirPrint (macOS)
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Set up your Brother machine
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9The scanning speed is slow when scanning from my machine. (Windows)
- 10Wrong Toner or Wrong Toner Cartridge
- 11Install the Brother Mobile Connect application (for mobile device)
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 13(Video) Paper is Jammed in the MP tray
- 14Media Type Mismatch or Media Mismatch
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16How to identify your Operating System (OS).
- 17Cannot Detect
- 18Out of Memory
- 19Drum End Soon
- 20Toner specks
- 21What is the recommended paper?
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Self-Diagnostic
- 27Toner Low or Prepare New Toner Cartridge
- 28Poor fixing
- 29Lines across the page
- 30"Offline" appears on the Status Monitor. (Windows)
- 31Open the Status Monitor (Windows)
- 32When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 33I cannot print full-page photos or images using Email Print.
- 34Use Universal Print (Windows)
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38Delete print jobs from the print queue.
- 39Change the printer driver settings (Windows)
- 40Cannot Print ##
- 412-sided Disable or 2-sided Disabled
- 42What is the default password for my BRAdmin or Web Based Management?
- 43Drum !
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45Black lines down the page
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49Update the Driver or Firmware for your Brother machine
- 50Control Printer Driver settings (only available for Windows)