FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Add your Brother machine with AirPrint (macOS)
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7The scanning speed is slow when scanning from my machine. (Windows)
- 8(Video) Set up your Brother machine
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10(Video) Paper is Jammed inside the Machine
- 11Wrong Toner or Wrong Toner Cartridge
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13How to identify your Operating System (OS).
- 14What is the recommended paper?
- 15(Video) Paper is Jammed in the MP tray
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Install the Brother Mobile Connect application (for mobile device)
- 20Self-Diagnostic
- 21Cannot Detect
- 22Toner Low or Prepare New Toner Cartridge
- 23Poor fixing
- 24Toner specks
- 25Lines across the page
- 26"Offline" appears on the Status Monitor. (Windows)
- 27Open the Status Monitor (Windows)
- 28I cannot print full-page photos or images using Email Print.
- 29Use Universal Print (Windows)
- 30The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 31How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Delete print jobs from the print queue.
- 35Change the printer driver settings (Windows)
- 36Out of Memory
- 37Drum End Soon
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39Black lines down the page
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Update the Driver or Firmware for your Brother machine
- 45Control Printer Driver settings (only available for Windows)
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47Check the firmware version.
- 48What is the default password for my BRAdmin or Web Based Management?
- 49My Brother machine has no power.
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)