FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3Condensation
- 4Cannot Detect
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Wrong Toner Cartridge
- 7I cannot print on a wireless (Wi-Fi) network (Mac)
- 8(Video) Paper is Jammed in the Manual Feed Slot
- 9Cannot Print ##
- 10(Video) Paper is Jammed in the Paper Tray
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Install the Brother Mobile Connect application (for mobile device)
- 13Toner Low
- 14Cooling Down
- 15(Video) Paper is Jammed inside the Machine
- 16Cannot print after a Windows 10 update (June 2020)
- 17Media Type Mismatch or Media Mismatch
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19No Paper Tray1/Tray2/MP Tray
- 20Drum !
- 21Out of Memory
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25Toner Error
- 26Correct the Color Printing
- 27Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 28When I print images, the quality is not good (Linux)
- 29The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 30I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 31I cannot print using my Brother machine on a wired network (Windows/macOS)
- 32(Video) Set up your Brother machine
- 33Change the printer driver settings (Windows)
- 34Cartridge Error
- 35No Toner
- 36The printer status is Offline or Paused.
- 37Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 38The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 39Manual Feed
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42Can I send a print job to multiple machine email addresses using Email Print?
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Enable the Brother machine's network interface.
- 47Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 48Uneven color density across the page
- 49Toner smears easily
- 50Check the Node Name of the Brother machine