FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2Cartridge Error
- 3Adjust color settings by using the custom setting in the printer driver (Windows only)
- 4The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 6The printer status is Offline or Paused.
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Paper is Jammed inside the Machine
- 9Cannot Print ##
- 10The color of your printouts is not what you expected
- 11Out of Memory
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14(Video) Set up your Brother machine
- 15What is the default password for my Brother machine?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Wrong Toner Cartridge
- 19Media Type Mismatch or Media Mismatch
- 20No Toner
- 21Drum !
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 25Change the printer driver settings (Windows)
- 26Toner Error
- 27I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 28What is the default password for my BRAdmin or Web Based Management?
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31The downloaded driver's name is different from my machine's name. (Linux)
- 32Control Printer Driver settings (only available for Windows)
- 33Open the Control Panel (For Windows)
- 34Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 35I cannot print full-page photos or images using Email Print.
- 36Can I send a print job to multiple machine email addresses using Email Print?
- 37Cannot print after a Windows 10 update (June 2020)
- 38Check the remaining ink or toner level (Linux)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40I cannot print using my Brother machine on a wired network (Windows/macOS)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Reset the Drum Counter
- 43Enable the Brother machine's network interface.
- 44Open the Status Monitor (Windows)
- 45Delete print jobs from the print queue.
- 46(Video) Paper is Jammed in the Manual Feed Slot
- 47Discover the MAC address of the Brother network card
- 48Cannot Detect
- 49No Paper Tray1/Tray2/MP Tray
- 50(Video) Paper is Jammed in the Paper Tray