FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Manual Feed Slot
- 2Adjust color settings by using the custom setting in the printer driver (Windows only)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The color of your printouts is not what you expected
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9How to identify your Operating System (OS).
- 10When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 11Add your Brother machine with AirPrint (macOS)
- 12Cannot print after a Windows 10 update (June 2020)
- 13When I print images, the quality is not good (Linux)
- 14Where can I download Brother iPrint&Scan application for Mac?
- 15Toner Error
- 16No Toner
- 17No Paper T1
- 18Toner Low
- 19(Video) Paper is Jammed inside the Machine
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 22Install the Brother Mobile Connect application (for mobile device)
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24The printer status is Offline or Paused.
- 25What is the default password for my Brother machine?
- 26Can I send a print job to multiple machine email addresses using Email Print?
- 27Check the remaining ink or toner level (Linux)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Wrong Toner Cartridge
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31I cannot print on a wireless (Wi-Fi) network (Mac)
- 32Reset the Drum Counter
- 33Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 34Discover the MAC address of the Brother network card
- 35Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 36Condensation
- 37Cartridge Error
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 39What is the default password for my BRAdmin or Web Based Management?
- 40Correct the Color Printing
- 41Color offset
- 42Uneven color density across the page
- 43Where can I find my Brother machine's serial number?
- 44Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 45Uninstall the Brother Software and Drivers (Windows)
- 46I cannot connect my machine to a Windows 11 computer via USB.
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50To install the printer driver easily using a tool. (Linux)