FAQs & Troubleshooting
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162 Results
- 1(Video) Replace Toner
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load paper
- 4Replace Drum
- 5Jam 2-sided
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Add your Brother machine with AirPrint (macOS)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Jam Inside (With Video Instructions)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Can I print from or scan to Android™ Smartphone?
- 13I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 14Jam Rear
- 15"Offline" appears on the Status Monitor.
- 16How to identify your Operating System (OS).
- 17(Video) Unpack your Brother machine
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 192-sided Disabled
- 20Manual Feed
- 21Wrinkles or creases
- 22Check the remaining ink or toner level (Linux)
- 23Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Change the printer driver settings (Windows/macOS)
- 25Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 26Print on envelopes, labels or thick paper from the Manual feed slot
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28(Video) Load an Envelope (Manual Feed Slot)
- 29I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31I cannot find some options in the Print dialog box (macOS 11 or later)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Load paper in the paper tray
- 35Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 36My Brother machine could not be found over the network when I installed drivers on my PC.
- 37Open the Control Panel (For Windows)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41(Video) Update the Driver or Firmware for your Brother machine
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43(Video) Connect the power cord
- 44Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 48The printer status is Offline or Paused.
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 50Size Error DX or Size Error 2-sided