FAQs & Troubleshooting
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124 Results
- 1(Video) Replace Toner
- 2Jam Inside (With Video Instructions)
- 3Jam 2-sided
- 4Jam Tray (1)
- 5Jam Rear
- 6(Video) Load A4/Letter paper
- 7Drum !
- 8Manual Feed
- 9Curled or wavy
- 10How to identify your Operating System (OS).
- 11(Video) Unpack your Brother machine and connect the power cord.
- 12"Offline" appears on the Status Monitor.
- 13Replace Drum
- 14TONER ENDED
- 15Load paper in the paper tray
- 16(Video) Load an Envelope (Manual Feed Slot)
- 17I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 18When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 19(Video) Update the Driver or Firmware for your Brother machine
- 20Print both sides of paper or a booklet automatically
- 21Toner Low or Prepare New Toner Cartridge
- 22Drum End Soon
- 23What is Toner Continue Mode?
- 24Print Unable or Print Unable XX
- 25Possible solutions for print quality issues
- 26Delete print jobs from the print queue.
- 27Change the printer driver settings (Windows/macOS)
- 28Size Error DX or Size Error 2-sided
- 29Wrinkles or creases
- 30White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 31Turn the Toner Save Mode on or off.
- 32Where can I download Brother iPrint&Scan application for Mac?
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 35I cannot print from my computer via USB.
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 402-sided Disabled
- 41Clean the drum unit
- 42Uninstall the drivers. (macOS 13 or greater)
- 43Image skewed
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45Windows 10 Support Information
- 46I cannot view the HTML format manual (web manual).
- 47Connect the power cord
- 48What is the difference between the toner cartridge and the drum unit?
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 50Clean the corona wire