FAQs & Troubleshooting
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83 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2Manual Feed
- 3(Video) Paper is Jammed in the Paper Tray
- 4How to identify your Operating System (OS).
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed in the Output Paper Tray
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8(Video) Paper is Jammed inside the Machine
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10(Video) Set up your Brother machine
- 11Toner Low or Prepare New Toner Cartridge
- 12Check the remaining ink or toner level (Linux)
- 13"Offline" appears on the Status Monitor. (Windows)
- 14No Toner
- 15Cannot Detect
- 16Size Error DX
- 17I cannot connect my machine to a Windows 11 computer via USB.
- 18I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 19The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 20(Video) Load an Envelope (Manual Feed Slot)
- 21Black lines down the page
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Large characters are printed incorrectly. (Linux)
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27Wrong Toner or Wrong Toner Cartridge
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30What is the difference between the toner cartridge and the drum unit?
- 31I cannot print from my computer via USB.
- 32Change the printer driver settings (Windows)
- 33Cannot Print ##
- 34Cartridge Error
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36When I print images, the quality is not good (Linux)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43Update the Driver or Firmware for your Brother machine (Windows only)
- 44Control Printer Driver settings (only available for Windows)
- 45Open the Status Monitor (Windows)
- 46Open the Control Panel (For Windows)
- 47My Brother machine has no power.
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49Toner specks
- 50Lines across the page