FAQs & Troubleshooting
![]() |
Popular |
213 Results
- 1Jam Rear
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Replace Toner
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Jam Duplex
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What is Brother iPrint&Scan?
- 8Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Jam Inside
- 11Jam MP Tray
- 12Replace Drum
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Replace PF Kit xx
- 15Replace Laser
- 16Jam Tray 1 or Jam Tray 2
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19Can I print from or scan to Android™ Smartphone?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Cartridge Error
- 22The printer status is Offline or Paused.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24Replace Fuser
- 25Turn the Toner Save mode on or off
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Delete print jobs from the print queue.
- 29No Toner
- 30Can I print from DOS applications?
- 31Install the optional tray unit.
- 32I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Protect your Brother machine against unauthorised access over the network
- 35Print both sides of paper or a booklet automatically
- 36No Paper
- 37Cover is Open
- 38What is the recommended paper?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 44The print speed is slow.
- 45Fuser Error or Self-Diagnostic
- 46Duplex Disabled
- 47Drum Stop
- 48Size Error DX
- 49Manual Feed
- 50Out of Memory