FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The printer status is Offline or Paused.
- 3What is Brother iPrint&Scan?
- 4What kind of paper can I use?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 8How can I change the printer settings?
- 9What driver package format is supported by my Linux distribution?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Printouts have wrinkles or creases.
- 12Can I print from or scan to Android™ Smartphone?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 17How to identify your Operating System (OS).
- 18What is a "Generic PCL Driver"?
- 19Replace the drum unit.
- 20What are the expected yields of the consumables?
- 21My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 24Printouts have a curl or wave.
- 25All print jobs are aborted and nothing is printed. (Linux)
- 26Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 27How do I use the "Booklet Printing" feature?
- 28Cannot print after a Windows 10 update (June 2020)
- 29Protect your Brother machine against unauthorised access over the network
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Open the Control Panel (For Windows)
- 32Use the Universal Printer Driver for PCL
- 33Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 40Printouts (envelopes) have creases.
- 41What can happen if the wrong paper is used in your machine.
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43How do I install additional memory?
- 44The image is ghosted.
- 45The printed letters are slanted, positioned incorrectly.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49Supported models of Universal Printer Driver for PCL
- 50I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)