FAQs & Troubleshooting
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124 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 6The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What is a "Generic PCL Driver"?
- 9What kind of paper can I use?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 12Change the printer driver settings (Windows/macOS)
- 13The printer prints unexpectedly or it prints garbage.
- 14Delete print jobs from the print queue.
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 17What can happen if the wrong paper is used in your machine.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20The paper is skewed when it's printed.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 23Can I print from DOS applications?
- 24Cannot print after a Windows 10 update (June 2020)
- 25How to identify your Operating System (OS).
- 26The printer status is Offline or Paused.
- 27How can I change the printer settings?
- 28What kind of memory can I use?
- 29Printouts have a curl or wave.
- 30Printouts (envelopes) have creases.
- 31Printouts are faint.
- 32What is the printable area per page?
- 33How do I install the Optional Tray Unit?
- 34Print on both sides of the paper.
- 35What do the LED indications mean?
- 36What driver package format is supported by my Linux distribution?
- 37I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 38I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 39What are the expected yields of the consumables?
- 40Output sheets are completely black.
- 41To install the printer driver easily using a tool. (Linux)
- 42When printing with monochrome laser printer, the print position shifts. (Linux)
- 43I cannot print from my computer via USB.
- 44There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 45In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 46The Fuser cover is securely closed, however the Status LED is on in Red. what can I do?
- 47I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 48How do I print a list of the internal fonts?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Uninstall the drivers. (Mac OS X 10.5)