FAQs & Troubleshooting
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197 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 3Can I print from or scan to Android™ Smartphone?
- 4Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 5I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 9Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11How do I replace the Belt Unit?
- 12Adjust color settings by using the custom setting in the printer driver
- 13I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 14Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 15What is Brother iPrint&Scan?
- 16Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 18I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 19The error message "Print Unable 72" appears on the LCD. What should I do?
- 20"JAM REAR" error appears on the LCD. What should I do?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22All print jobs are aborted and nothing is printed. (Linux)
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24How to identify your Operating System (OS).
- 25Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 28The printer prints unexpectedly or it prints garbage.
- 29"JAM DUPLEX" error appears on the LCD. What should I do?
- 30"JAM INSIDE" error appears on the LCD. What should I do?
- 31"JAM MP TRAY" error appears on the LCD. What should I do?
- 32Printouts have wrinkles.
- 33Replace the drum unit.
- 34How do I clean the Drum Unit?
- 35Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 36How do I replace the Waste toner box?
- 37Colored lines across the page.
- 38How do I use the "Booklet Printing" feature?
- 39Print on both sides of the paper. (For Windows Users)
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46I cannot print from my computer via USB.
- 47Change the printer driver settings (Windows/macOS)
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49What is APIPA?
- 50How do I install additional memory?