FAQs & Troubleshooting
![]() |
Popular |
172 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Printouts have a curl or wave.
- 3Can I print from DOS applications?
- 4Can I use AirPrint with my Brother machine?
- 5Change the printer driver settings (Windows/macOS)
- 6I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10"JAM DUPLEX" error appears on the LCD. What should I do?
- 11"JAM REAR" error appears on the LCD. What should I do?
- 12Printouts have wrinkles.
- 13What is the BRAdmin Professional software used for?
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 17When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 18The color of printouts are not what I expected.
- 19How do I replace the Waste toner box?
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21Replace the toner cartridge
- 22When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 23Cannot print after a Windows 10 update (June 2020)
- 24Delete print jobs from the print queue.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 28Is my Brother machine compatible with Windows Vista?
- 29In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 31Adjust color settings by using the custom setting in the printer driver
- 32The printer status is Offline or Paused.
- 33I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 34When I print directly from the USB flash drive only an error page prints. What can I do?
- 35Toner scatter or toner stain.
- 36Colored streaks or bands down the page.
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40I want to know more information about the advanced features of my Brother machine.
- 41I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 42Printouts have a color misregistration.
- 43How do I print a Test page?
- 44How do I replace the Belt Unit?
- 45How can I clean the inside of the printer?
- 46Replace the drum unit.
- 47Colors are light or unclear on the whole page.
- 48How do I install additional memory?
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50How do I adjust the print position of each color?