FAQs & Troubleshooting
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209 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The printer status is Offline or Paused.
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4Turn the Toner Save Mode on or off.
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7Print on plain paper or bond paper from the Manual feed slot
- 8I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 9The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 10Jam Inside
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Adjust color settings by using the custom setting in the printer driver
- 13The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 14Belt End Soon
- 15No Waste Toner
- 16The color of printouts are not what I expected.
- 17The printer prints unexpectedly or it prints garbage data.
- 18Drum Error (Drum!)
- 19Jam Tray 1
- 20Can I print from DOS applications?
- 21What is the printable area per page?
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23No Belt Unit
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25No Paper
- 26WT Box End Soon
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28Drums End Soon/ Drum End Soon(X)
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30What is the BRAdmin Professional software used for?
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Jam Rear
- 33Disable the APIPA protocol
- 34Delete print jobs from the print queue.
- 35I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 36The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 37What can happen if the wrong paper is used in your machine.
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39Print on envelopes, labels or thick paper from the Manual feed slot
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41What is Brother iPrint&Scan?
- 42Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 43What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 44How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46Reset the network settings to the factory default
- 47How do I adjust the print position of each color?
- 48Can I print from or scan to Android™ Smartphone?
- 49Replace WT (waste toner) Box
- 50I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?