FAQs & Troubleshooting
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162 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I cannot find some option in the Printing preferences. (For Windows)
- 3WT Box End Soon
- 4Jam Inside
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 7Turn the Toner Save Mode on or off.
- 8The color of printouts are not what I expected.
- 9Print on plain paper or bond paper from the Manual feed slot
- 10Adjust color settings by using the custom setting in the printer driver
- 11"Offline" appears on the Status Monitor.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Can I print from or scan to Android™ Smartphone?
- 14Belt End Soon
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17Drum Error (Drum!)
- 18Reprint the last print job
- 19What kind of paper can I use?
- 20Print on both sides of the paper.
- 21Print on envelopes, labels or thick paper from the Manual feed slot
- 22How do I adjust the print position of each color?
- 23Clean the drum unit
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Delete print jobs from the print queue.
- 26How to identify your Operating System (OS).
- 27I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 28No Belt Unit
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30I cannot print from my computer via network. (For Windows)
- 31No Waste Toner
- 32No Paper
- 33Check the Node Name of the Brother machine
- 34Drums End Soon/ Drum End Soon(X)
- 35Jam Rear
- 36The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 37What can happen if the wrong paper is used in your machine.
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Reset the network settings to the factory default
- 40What is the recommended paper?
- 41Install extra memory
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 44Missing image at thin line.
- 45The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing)
- 46Print a Test page
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48Change the length of time the machine will wait until it goes into Sleep Mode
- 49Clear paper jams
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)