FAQs & Troubleshooting
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214 Results
- 1What is Brother iPrint&Scan?
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The printer status is Offline or Paused.
- 5Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 6JAM DUPLEX
- 7What is the BRAdmin Professional software used for?
- 8NO PAPER T1
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 13JAM INSIDE
- 14Turn the Toner Save Mode on or off.
- 15Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16What is Toner Continue Mode?
- 17I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 18What is the printable area per page?
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Use the Universal Printer Driver for PCL
- 22Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 23Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 24TONER LOW
- 25Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 26What is a "Generic PCL Driver"?
- 27Print on labels and envelopes from the manual feed slot.
- 28My Brother machine cannot be used after the access point/router is replaced or the settings are changed
- 29I cannot print from my computer via network. (For Windows)
- 30Print a Printer Settings page.
- 31The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 32Cannot print after a Windows 10 update (June 2020)
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35"Offline" appears on the Status Monitor.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Discover the MAC address of the Brother network card
- 40Change the printer driver settings (Windows/macOS)
- 41TONER ENDED
- 42DRUM STOP
- 43Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 44The printer prints unexpectedly or it prints garbage data.
- 45JAM TRAY 1
- 46SERVICE CALL
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48What is the recommended paper?
- 49Open the Status Monitor
- 50Verify the Brother machine connected to the Wired Network (For Macintosh)