FAQs & Troubleshooting
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214 Results
- 1JAM TRAY 1
- 2JAM REAR
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4REPLACE TONER
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The printer status is Offline or Paused.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8JAM INSIDE
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Page skewed
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 13Can I print from or scan to Android™ Smartphone?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15NO PAPER T1
- 16FRONT COVER OPEN or FUSER COVER OPEN
- 17The printer prints unexpectedly or it prints garbage data.
- 18MEMORY FULL
- 19REPLACE DRUM
- 20Reset the print server to the default factory settings.
- 21Print the Network Configuration page.
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23What driver package format is supported by my Linux distribution?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25"Offline" appears on the Status Monitor.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 29Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 30What is Toner Continue Mode?
- 31FUSER ERROR
- 32TONER ENDED
- 33Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 34TONER LOW
- 35PRINT OVERRUN
- 36DRUM END SOON
- 37Curl or wavy
- 38What is the recommended paper?
- 39Turn the Toner Save Mode on or off.
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Open the Control Panel (For Windows)
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 45I cannot print from my computer via USB.
- 46I cannot print from my computer via network. (For Windows)
- 47Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 48I cannot print over a network using the XML Paper Specification Printer Driver.
- 49What is Ad-hoc mode?
- 50Uninstall the drivers. (Mac OS X 10.5)