FAQs & Troubleshooting
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189 Results
- 1JAM INSIDE
- 2REPLACE TONER
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4"Offline" appears on the Status Monitor.
- 5I cannot print from my computer via USB.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9TONER LOW
- 10JAM TRAY 1
- 11SERVICE CALL
- 12Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 13Use the Universal Printer Driver for PCL
- 14Can I use AirPrint with my Brother machine?
- 15I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 17FRONT COVER OPEN or FUSER COVER OPEN
- 18What is the BRAdmin Professional software used for?
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Change the printer driver settings (Windows/macOS)
- 25NO PAPER T1
- 26SIZE ERROR DX
- 27What is the printable area per page?
- 28I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34DUPLEX DISABLED
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 36Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 37MEMORY FULL
- 38JAM REAR
- 39Curl or wavy
- 40Envelope creases
- 41Can I print from DOS applications?
- 42REPLACE DRUM
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44Reset the print server to the default factory settings.
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46Where do I find manuals for my Brother machine?
- 47To install the printer driver easily using a tool. (Linux)
- 48I want to print using CUPS while keeping SELinux enabled. (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)