FAQs & Troubleshooting
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148 Results
- 1JAM REAR
- 2JAM INSIDE
- 3"Offline" appears on the Status Monitor.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5REPLACE TONER
- 6NO PAPER T1
- 7JAM DUPLEX
- 8JAM TRAY 1
- 9SERVICE CALL
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11FRONT COVER OPEN or FUSER COVER OPEN
- 12TONER LOW
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14CARTRIDGE ERROR
- 15NO TONER
- 16SIZE ERROR DX
- 17MANUAL FEED
- 18Curl or wavy
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22DUPLEX DISABLED
- 23Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 24REPLACE DRUM
- 25What do the LED indications mean?
- 26Open the Control Panel (For Windows)
- 27How to identify your Operating System (OS).
- 28The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 29FUSER ERROR
- 30The printer status is Offline or Paused.
- 31Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 32The printer prints unexpectedly or it prints garbage data.
- 33DRUM ERROR
- 34DRUM END SOON
- 35What kind of paper can I use?
- 36What is the printable area per page?
- 37Turn the Toner Save Mode on or off.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40Change the printer driver settings (Windows/macOS)
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42MEMORY FULL
- 43Wrinkles or creases
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 46Clean the paper pick-up roller.
- 47Black lines down the page
- 48What driver package format is supported by my Linux distribution?
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50I cannot save a file downloaded from the Brother support website (For Windows)