FAQs & Troubleshooting
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148 Results
- 1NO PAPER T1
- 2REPLACE TONER
- 3JAM DUPLEX
- 4JAM REAR
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6How to identify your Operating System (OS).
- 7"Offline" appears on the Status Monitor.
- 8JAM TRAY 1
- 9JAM INSIDE
- 10SERVICE CALL
- 11Change the printer driver settings (Windows/macOS)
- 12The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 13Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 14FRONT COVER OPEN or FUSER COVER OPEN
- 15TONER LOW
- 16DRUM ERROR
- 17PRINT OVERRUN
- 18What driver package format is supported by my Linux distribution?
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20SIZE ERROR DX
- 21Curled
- 22What is the difference between the toner cartridge and the drum unit?
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Delete print jobs from the print queue.
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26FUSER ERROR
- 27DUPLEX DISABLED
- 28DRUM STOP
- 29NO TONER
- 30The printer status is Offline or Paused.
- 31In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 32MEMORY FULL
- 33DRUM END SOON
- 34Curl or wavy
- 35Wrinkles or creases
- 36I cannot print from my computer via USB.
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39REPLACE DRUM
- 40Change the length of time the machine will wait until it goes into Sleep Mode.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 45What is Toner Continue Mode?
- 46TONER ENDED
- 47Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)