FAQs & Troubleshooting
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137 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 3"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 4How to identify your Operating System (OS).
- 5Can I print from or scan to Android™ Smartphone?
- 6Change the printer driver settings (Windows/macOS)
- 7Delete print jobs from the print queue.
- 8The printer status is Offline or Paused.
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 10The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 11Printouts have wrinkles or creases.
- 12In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 15Printouts have a curl or wave.
- 16How can I clean the corona wire of the drum unit?
- 17What are the expected yields of the consumables?
- 18I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 19When printing with monochrome laser printer, the print position shifts. (Linux)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 25Print on both sides of the paper.
- 26I want to print using CUPS while keeping SELinux enabled. (Linux)
- 27The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 28Replace the toner cartridge
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30Can I use AirPrint with my Brother machine?
- 31Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 32Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35Replace the drum unit.
- 36Cannot print after a Windows 10 update (June 2020)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38Check the firmware version.
- 39I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 40Drum Life End Soon
- 41Uninstall the drivers. (Mac OS X 10.5)
- 42Printouts have toner specks.
- 43White lines appear across the page.
- 44Output sheets are completely black.
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48All print jobs are aborted and nothing is printed. (Linux)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50"Offline" appears on the Status Monitor.