FAQs & Troubleshooting
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137 Results
- 1How to identify your Operating System (OS).
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7The printer status is Offline or Paused.
- 8Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 9The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12What is the printable area per page?
- 13Cannot print after a Windows 10 update (June 2020)
- 14What is the difference between the toner cartridge and the drum unit?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 19Print command (cupswrapper) (Linux)
- 20Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 21Delete print jobs from the print queue.
- 22Open the Control Panel (For Windows)
- 23Can I use AirPrint with my Brother machine?
- 24Change the printer driver settings (Windows/macOS)
- 25I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 26"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 27My Printer starts warming up in Sleep mode. What can I do?
- 28Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 29Print a Printer Settings page.
- 30What kind of paper can I use?
- 31Printouts are faint.
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33How can I activate/deactivate the Toner Save Mode?
- 34White spots appear in areas of dense black printing.
- 35I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 36"Offline" appears on the Status Monitor.
- 37I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 38I cannot print from my computer via USB.
- 39I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 40When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 41I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 42Drum Life End Soon
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44White lines appears down the page.
- 45I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 46Replace the drum unit.
- 47How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 48Print envelopes from the manual feed slot in Macintosh applications.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)