FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The printer status is Offline or Paused.
- 3Delete print jobs from the print queue.
- 4The printer prints unexpectedly or it prints garbage.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7Change the printer driver settings (Windows/macOS)
- 8Windows 7 Support Information
- 9What is the printable area per page?
- 10How can I activate/deactivate the Toner Save Mode?
- 11The printed letters are slanted, positioned incorrectly.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What is the difference between the toner cartridge and the drum unit?
- 14The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Does NC-2200w work with Windows Vista?
- 17The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 18Black toner marks appear across the page.
- 19How can I clean the corona wire of the drum unit?
- 20I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24Large characters are printed incorrectly. (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Open the Control Panel (For Windows)
- 27How to identify your Operating System (OS).
- 28I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 29I cannot print from my computer via USB.
- 30The paper is skewed when it's printed.
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32How can I install the Web BRAdmin on Windows Server 2003?
- 33I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 34How do I print envelopes from the manual feed slot using WordPerfect® 9, 10 or 11 for Windows®?
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36Print a Printer Settings page.
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39What kind of paper can I use?
- 40Printouts have a curl or wave.
- 41Printouts have wrinkles or creases.
- 42Printouts are with gray background.
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44What is the recommended paper?
- 45Uninstall the printer drivers (For Windows)
- 46Replace the toner cartridge
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)