FAQs & Troubleshooting
Popular |
90 Results
- 1Jam Inside
- 2No Paper
- 3Replace Toner
- 4What is Toner Continue Mode?
- 5"Offline" appears on the Status Monitor.
- 6Drum !
- 7Print Unable or Print Unable XX
- 8Heater Error or Self-Diagnostic
- 9Out of Memory
- 10Jam Tray
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Can I print from or scan to Android™ Smartphone?
- 13Toner Low
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Toner Ended
- 18The printer status is Offline or Paused.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20Wrong Paper Type
- 21Cooling Down
- 22What is the recommended paper?
- 23I am unable to print from a client PC to a printer on a print server. (Linux)
- 24I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Delete print jobs from the print queue.
- 27The Error LED is still on or flashing after I replace the drum unit with a new one.
- 28No Drum
- 29Cartridge Error
- 30Drum End Soon
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Service Call
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35Large characters are printed incorrectly. (Linux)
- 36Uninstall printer drivers (Linux)
- 37Windows 10 Support Information
- 38Windows driver installation does not start automatically.
- 39Open the Status Monitor
- 40I cannot print from my computer via USB.
- 41Uninstall the drivers. (macOS 13 or greater)
- 42Uninstall the Brother Software and Drivers (Windows)
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.