FAQs & Troubleshooting
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88 Results
- 1"Offline" appears on the Status Monitor.
- 2Replace Toner
- 3The printer status is Offline or Paused.
- 4Jam Inside
- 5How to identify your Operating System (OS).
- 6Print Unable or Print Unable XX
- 7No Paper
- 8The printer is not printing or prints unexpectedly.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Toner Low
- 11Drum End Soon
- 12Jam Tray
- 13Check the firmware version.
- 14Cartridge Error
- 15Cover is Open
- 16Drum !
- 17Cooling Down
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 21Replace Drum
- 22Cannot print after a Windows 10 update (June 2020)
- 23I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 24I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 25I want to print using CUPS while keeping SELinux enabled. (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Delete print jobs from the print queue.
- 28I can see some steam or moisture from the vents when printing.
- 29The Error LED is still on or flashing after I replace the drum unit with a new one.
- 30What is Toner Continue Mode?
- 31Can I print from or scan to Android™ Smartphone?
- 32No Drum
- 33I'm having a problem with the print quality.
- 34Out of Memory
- 35Uninstall the drivers. (macOS 13 or greater)
- 36Service Call
- 37What is the recommended paper?
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41Windows 10 Support Information
- 42Windows driver installation does not start automatically.
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 45I cannot print from my computer via USB.
- 46Uninstall the Brother Software and Drivers (Windows)
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50What driver package format is supported by my Linux distribution?