FAQs & Troubleshooting
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98 Results
- 124/08/2023Replacing the hook of the automatic needlethreading mechanism [Video instructions]
- 224/08/2023Replacing the needle [Video instructions]
- 324/08/2023Tutorial videos on how to use the machine [Video instructions]
- 426/06/2023How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 526/06/2023How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 626/06/2023How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]
- 726/06/2023How to use the Round frame (PRPRFK1) [Video instructions]
- 826/06/2023How to use the Sleeve frame (PRHSL200 / PRHSL200AP) [Video instructions]
- 926/06/2023How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 1014/12/2022When tansferring an embroidery data from PE-DESIGN 11 to the embroidery machine connected to the computer with a USB cable, the message "Disk full while accessing [filename]." appears.
- 1126/10/2021"No more patterns can be added to this combination." message appears on the LCD. What does it mean?
- 1202/08/2020"This pattern cannot combine." message appears on the LCD. What does it mean?
- 1302/08/2020"This pattern cannot be used since it exceeds the data capacity." message appears on the LCD. What does it mean?
- 1402/08/2020"OK to revert to previous color changes?" message appears on the LCD. What does it mean?
- 1502/08/2020"Picker error" message appears on the LCD. What does it mean?
- 1602/10/2018"This editing function cannot be used when the pattern is out of the red outline. Use this function after moving the pattern." message appears on the LCD. What does it mean?
- 1723/05/2018Embroidery Data Precautions (About the types of embroidery data that can be used.)
- 1802/05/2018"This file cannot be used." message appears on the LCD. What does it mean?
- 1902/05/2018"Cannot change the configuration of the characters." message appears on the LCD. What does it mean?
- 2010/04/2018How to set up the cap frame. [Video instructions]
- 2110/04/2018How to set up the cap frame driver. [Video instructions]
- 2231/07/2017"USB media is not loaded. Load USB media." message appears on the LCD. What does it mean?
- 2331/07/2017"Trimming sensor error." message appears on the LCD. What does it mean?
- 2431/07/2017"This USB media cannot be used." message appears on the LCD. What does it mean?
- 2531/07/2017"This file exceeds the data capacity and cannot be used. Use a suitable size file." message appears on the LCD. What does it mean?
- 2631/07/2017"This embroidery card cannot be used. Unusable cards include, cards licensed for sale in other countries, no embroidery pattern, etc." message appears on the LCD. What does it mean?
- 2731/07/2017"There is a pattern included that cannot be saved to USB media/computer. Save the pattern in the machine's memory." message appears on the LCD. What does it mean?
- 2831/07/2017"The USB media is write-protected so the data cannot be deleted. Cancel the write-protection before trying to delete the data." message appears on the LCD. What does it mean?
- 2931/07/2017"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 3031/07/2017"Press the unlock key to unlock the machine." message appears on the LCD. What does it mean?
- 3131/07/2017"Change to a larger embroidery frame." message appears on the LCD. What does it mean?
- 3231/07/2017"A malfunction occurred. Turn the machine off, then on again." message appears on the LCD. What does it mean?
- 3311/10/2016What is DST ?
- 3426/08/2016What is Wiper ?
- 3522/08/2016There are needle cuts or holes in the garment.
- 3622/08/2016Stitches are skipped.
- 3722/08/2016How do I embroider on small pieces of fabric ?
- 3822/08/2016How do I attach Iron-On Stabilizer (Backing) to Fabric ?
- 3922/08/2016Nothing happens, even if the LCD display is pressed.
- 4022/08/2016Although the thread is not broken, a broken thread error occurs and the machine stops.
- 4122/08/2016The upper thread does not reach the bobbin thread when embroidering begins.
- 4222/08/2016The machine is noisy while embroidering.
- 4302/08/2016"Not enough available memory to save." message appears on the LCD. What does it mean?
- 4429/07/2016"OK to delete the selected pattern?" message appears on the LCD.What does it mean?
- 4529/07/2016"This USB media is incompatible." message appears on the LCD. What does it mean and how do I clear it?
- 4629/07/2016"This pattern cannot be used." message appears on the LCD. What does it mean?
- 4729/07/2016"This pattern cannot be sewn with this mode." message appears on the LCD. What does it mean?
- 4829/07/2016"This function cannot be used when patterns are overlapping." message appears on the LCD. What does it mean and how do I clear it?
- 4929/07/2016"Pattern extends to the outside of embroidery frame. This function cannot be used at this time." message appears on the LCD. What does it mean?
- 5029/07/2016"Pattern extends to the outside of embroidery frame. Add no additional characters." message appears on the LCD. What does it mean and how do I clear it?