FAQs & Troubleshooting
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171 Results
- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 2How do I load legal size paper in the paper tray?
- 3What driver package format is supported by my Linux distribution?
- 4I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Change the printer driver settings (Windows/macOS)
- 7Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11Uninstall the drivers (Windows)
- 12Delete the faxes stored in my Brother machine's memory.
- 13How do I clean white or black spots on printed documents?
- 14What is the "Station ID" and how do I set it?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17When printing with monochrome laser printer, the print position shifts. (Linux)
- 18Pre-Required Procedures (Linux)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20"Offline" appears on the Status Monitor.
- 21What is the difference between the toner cartridge and the drum unit?
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 27Windows 7 Support Information
- 28The paper is skewed when it's printed.
- 29Verify if the Brother machine has a dial tone
- 30Can I set my Brother machine to forward the faxes I receive to another location?
- 31I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 32How do I send (broadcast) a fax to more than one number?
- 33I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 34I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 35How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 36"Paper Jam Inside" error appears on the LCD. What should I do?
- 37How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 38When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 39How do I clean the corona wire?
- 40Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 41How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 44Replace the drum unit.
- 45What can happen if the wrong paper is used in your machine.
- 46I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)
