FAQs & Troubleshooting
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170 Results
- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Change the printer driver settings (Windows/macOS)
- 4How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 5What is Distinctive Ring and how do I program it?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 8How to identify your Operating System (OS).
- 9Verify if the Brother machine has a dial tone
- 10The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 11Send a fax using PC-FAX with LPD/LPRng (Linux)
- 12A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 13Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 14Windows 10 Support Information
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 17When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 18Printing on thick paper or transparencies.
- 19How do I clear the "Awaiting Redial" message?
- 20Replace the toner cartridge
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 23In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 24After I installed Sun JavaVM, some applications will not work correctly.
- 25Uninstall the drivers (Windows)
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27What driver package format is supported by my Linux distribution?
- 28Cannot print after a Windows 10 update (June 2020)
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 32Change the quality of the faxes I send (Fax Resolution).
- 33Set the Brother machine to prevent public access to certain features.
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The printer status is Offline or Paused.
- 36The paper is skewed when it's printed.
- 37My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 38How can I program my Brother machine's electronic cover page?
- 39"Paper Jam Rear" error appears on the LCD. What should I do?
- 40Document Jam
- 41How do I know which receive mode to select?
- 42How can I re-install the drivers?
- 43Can I reduce the size of a received fax on this machine?
- 44Replace the drum unit.
- 45The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47How can I prevent public users from changing the settings of my Brother machine?
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)