FAQs & Troubleshooting
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116 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2The machine does not print anything.
- 3When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 4I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6What driver package format is supported by my Linux distribution?
- 7I am unable to print from a client PC to a printer on a print server. (Linux)
- 8Windows 10 Support Information
- 9How to identify your Operating System (OS).
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Functions supported in the Windows 7 built-in drivers
- 13I can receive a fax, but cannot receive a telephone call.
- 14The paper is skewed when it's printed.
- 15How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 16When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 17Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 18How can I clear the "PAPER JAM" error message?
- 19Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 20What is Distinctive Ring and how do I program it?
- 21What does "MACHINE ERROR XX" mean?
- 22When trying to print from Mac OS® X the print queue is stopped.
- 23Paper size settings are unavailable when I print from OpenOffice (Linux)
- 24The driver installation finished successfully but I cannot print. (Linux)
- 25Print command (cupswrapper) (Linux)
- 26To install the printer driver easily using a tool. (Linux)
- 27Uninstall printer drivers (Linux)
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29Why doesn't my Brother machine have a dial tone?
- 30Verify if the Brother machine has a dial tone
- 31I cannot print with Windows Vista 64bit.
- 32Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 33How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35Where can I find the serial number for my unit?
- 36How do I program the date and time?
- 37How do I clear the "Awaiting Redial" error?
- 38I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 39I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 40Can I buy any MICR toner?
- 41Replace the toner cartridge.
- 42When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 43Vertical streaks appear in my copies.
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Cannot print after a Windows 10 update (June 2020)
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
